Refund Policy

Effective Date: 05/12/2025

At Jordyn’s Splash Academy, our goal is to provide a positive, flexible, and fair experience for all families. This policy outlines how refunds and cancellations are handled for swim lessons, packages, and related services.

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General Refund Guidelines

• All refund requests must be submitted in writing to support@jsaswim.com.

• Approved refunds will be returned to the original payment method within 7–10 business days.

• Processing fees may apply.

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Cancellations by the Client

• Full Refund: Cancellations made at least 24 hours in advance of a scheduled lesson are eligible for a refund.

• No Refund: For cancellations made less than 24 hours before the lesson or for no-shows.

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Withdrawal from Lesson Packages (Auto-Renewing)

• Clients enrolled in an auto-renewing package must provide at least 14 days’ notice prior to the renewal date to cancel or withdraw without being charged for the next billing cycle.

• Notice must be submitted via email to support@jsaswim.com.

• No partial refunds will be given for unused classes within a current billing cycle once it has begun.

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Missed Lessons

• Missed lessons are non-refundable unless due to a medical emergency.

• Eligible absences may be rescheduled based on instructor availability and at management’s discretion.

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Cancellations by Jordyn’s Splash Academy

• If we must cancel a lesson due to weather, maintenance, or instructor absence, we will offer a make-up class, or credit.

• We reserve the right to cancel or reschedule classes as needed.

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Non-Refundable Items

• Registration fees, merchandise, and administrative charges are non-refundable under any circumstances.

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Contact Us

If you need assistance or have refund-related questions, please contact us:
📧 support@jsaswim.com
📞 (469) 389-0169